Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Exeter | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Exeter is a GPhC registered online pharmacy weight loss clinic serving patients in Exeter and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Who We Are

Pharmacy Weight Loss Exeter is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as a lawful online pharmacy providing weight loss consultations and treatments.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of personal data:

• Personal identifiers: Full name, date of birth, gender, and contact details including address, phone number, and email address.
• Health and medical information: Medical history, current medications, weight, BMI, and other health-related details required to assess your suitability for weight loss treatment.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
• Technical data: IP address, browser type, device information, and pages visited when you use our website.
• Communications: Records of any correspondence between you and our pharmacy team.

3. How We Use Your Data

We collect and process your data for the following lawful purposes:

• To assess your eligibility for weight loss medication through our pharmacist-led consultation process.
• To dispense and arrange delivery of approved medications, with a standard delivery time of 1 working day once approved by our pharmacist.
• To communicate with you regarding your order, treatment, and any follow-up care.
• To maintain accurate patient records as required by our professional and legal obligations.
• To comply with GPhC standards and UK pharmaceutical regulations.
• To improve our services and ensure the safety and quality of care we provide.

We process special category health data on the basis of it being necessary for the provision of healthcare and for compliance with our legal obligations as a regulated pharmacy.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly, including session management and security.
• Analytical cookies: Help us understand visitor behaviour so we can improve our website. These are anonymised where possible.
• Marketing cookies: Used to display relevant content and measure the effectiveness of our communications.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data to third parties. We may share your information only where necessary with trusted partners, including:

• Delivery and courier services to fulfil your medication orders.
• Secure payment processors to handle transactions.
• IT and system providers who support our platform under strict data processing agreements.
• Regulatory authorities such as the GPhC or NHS bodies where required by law.
• Your GP or other healthcare providers if clinically necessary and with your knowledge.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance, or longer where required by law. After this period, data is securely deleted or anonymised.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data. You have the right to access the personal data we hold about you, to request corrections if it is inaccurate, and to ask for your data to be deleted where there is no lawful reason for us to continue holding it. You also have the right to object to certain types of processing, to request that we restrict how we use your data, and to receive your data in a portable format where technically possible. You may also withdraw consent for any processing based on consent at any time. If you have concerns about how we handle your data, you have the right to raise a complaint with the relevant supervisory authority.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Exeter
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This privacy policy was last reviewed in July 2026 and will be updated periodically to reflect any changes in our practices or legal requirements.